Return & Exchange

At RoyalLuster, we strive to ensure your utmost satisfaction with our exquisite collection of jewelry. We understand that occasionally, you may wish to return or exchange a product. We have therefore created a comprehensive Return & Exchange Policy to make the process as seamless as possible. Please read the following guidelines carefully and note that any unauthorized returns will not be accepted:

Eligibility for Returns and Exchanges:

  1. You may initiate a return or exchange within 60 days of receiving your order.
  2. Items must be in their original condition, unworn, undamaged, and with all tags and packaging intact.
  3. Made-to-order products can NOT be returned or exchanged unless they arrive damaged or defective. Otherwise, a 30% material fee would be charged.
  4. Earrings (for hygiene reasons) and items purchased during special promotions or clearance sales are final sales and not eligible for return or exchange.
  5. Return address: The address is 4 / f, Unit 3, Building B2, No.117 Qiushi Road, Beiyuan Street, Yiwu City, Zhejiang Province, China, 322000.

Return Process:

  1. To initiate a return, please contact our customer support team within 60 days of receiving your order. You can reach us through our website or email support@royalluster.com. Please tell us the details of your order in the email: your name, order number, and reason. We will first check if the product you received meets the requirements for return.
  2. Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible.
  3. Ensure that the item is securely packaged to prevent any damage during transit.
  4. Ship the package back to us using a traceable and insured shipping method. We recommend using a carrier that provides a tracking number.

Exchange Process:

  1. To initiate an exchange, please follow the same steps as the return process mentioned above.
  2. Indicate the desired exchange item, including size, color, and any other applicable details.
  3. If the requested item is unavailable, we will assist you in selecting an alternative or offer a refund.

Refund:

  1. Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  2. If approved, refunds will be issued to the original payment method within 7 working days.
  3. In the case of a return without a RAN or an ineligible return, we reserve the right to refuse the refund and return the item to you.
  4. For eligible returns, you may also opt for a store gift card instead of a refund, which can be used for future purchases.

Shipping Costs:

  1. Original shipping fees are non-refundable unless the return is due to our error.
  2. For exchanges, the shipping costs of the new item will be covered by RoyalLuster.

Damaged or Defective Items:

  1. If you receive a damaged or defective item, please contact our customer support team immediately.
  2. We may request evidence such as photographs to assess the issue and determine the appropriate course of action.

Please note that this Return & Exchange Policy is applicable only to purchases made through the RoyalLuster website. If you have any further questions or require clarification, feel free to contact our customer support team. We are committed to providing you with a delightful shopping experience and will be happy to assist you.

Thank you for choosing RoyalLuster!